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Support

customer support

Support

Always on call 24/7.

Three elements guarantee our ongoing high-class support:
Commited employees, constant advanced education and the usage of modern technology.

Customer Support

Always ready to assist:

Telephone: 0800 111 7000
(free national calls)

Management Panel Login: Login

Employees

Our Hostway support team performs excellent work and puts customer requests on first place. We expect that expectations are exceeded and we will not be satisfied with less than that.

Technical Plattform

Hostway invests steadily in the expansion of the support infrastructure:

  • Customer Control Center (CCC)
  • You can administrate individual performances with our web based performance overview – A ticket system for the documentation regarding requests and communication is included.

  • Server Monitoring System
  • All of our systems and internal maintenance systems we look after, are apprehended, using our monitoring which generates warning signals automatically and informs our support in case of service failures.

  • Customer Server Database (ServerDB)
  • All of the relevant details are maintained and monitored, using our database for every server system: Contact names, access- and order permits, system specifications and service level agreements, as well as a detailed escalation plan in case of a failure is documented.

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